When playing tournaments at Kiwi Poker, players must accept that disconnections do happen from time to time due to the nature of internet connectivity. In the majority of cases, disconnections are a result of poor connectivity at some point between the player's terminal and the game servers. Kiwi Poker cannot be held responsible for the failure of service providers to maintain connectivity on their networks. In view of this, Kiwi Poker does not recommend the use of dial-up services and suggests that players use the fastest and most reliable service provider available.

Player Disconnections
The card room software is designed to re-launch a player's tournament table once a player re-establishes a connection. If the disconnection is brief, becuase the game allows players approximately 30 seconds to play their hand, then players should be able to reconnect and continue to play immediately. If the disconnection is longer than this, then unless the player was all-in prior to the disconnection, the hand will be folded and the player will be put in "sit-out" status. As such, all subsequent hands will be folded and all blinds will continue to be placed. If a player had pre-selected their next action prior to the disconnection, and the action is still valid when it is the player's turn, then this action will still be made.

Interrupted Tournaments
Game server faults and failures are extremely rare. However, in the case of an interruption where all players in the tournament are affected and the tournament must be abandoned, the course of action will be determined by the iPoker Network tournament team according to the interrupted tournament payout policy (see below). Depending on the type of tournament and the stage it has reached, remaining players may be entitled to refunds which are appropriate to the status and structure of the tournament. The decision of the tournament team is final in all interruptions and players will be notified of their refunds.

Contacting us
In order to process all disconnection queries with speed and efficiancy, players are asked to include the following information in all correspondance. Failure to do so may result in response delays. The tournament information can be found in the tournament history section of your account pages in the game.

Name
Username (KPRXXXXXXX)
Player Nickname
Tournament name and number
Time of disconnection (lobby time - not local time)

Interrupted Tournament Payout Policy

• Heads-Up Tournaments
  1. Both players receive a refund of buy-in + fee.
  
  
• ALL SNG Tournaments
  1. Eliminated players do not receive a refund.
  2. Remaining players receive refund made up as follows:
  
  • Buy-in and Fee is returned.
  • Each player receives and equal share of the buy-ins from the eliminated players.
    
    
• MTT Guaranteed Prize
  The settlement is dependant upon what stage the Tournament is at when it is interrupted:
  
  Prize money stage not reached (if the tournament is still in the re-buy stage then the prize pool will be the total of the buy-ins + add-ons . Once the re-buy period has closed then the prize pool will be the advertised guaranteed prize).
  
  1. Eliminated players do not receive a refund
  2. Remaining players receive a refund made up as follows:
  
  • Buy-in(s) and fee returned
    
  • The balance of the prize fund is paid out as follows:
    a) 50% of the fund shared equally among the remaining players
    b) 50% distributed proportionally in line with the players chip counts.
  
  Prize money stage has been reached
  1. Eliminated players do not receive a refund
  2. Remaining players receive a refund made up as follows:
  • Buy-in(s) and fee returned
  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts

• MTT No Guaranteed Prize
  Prize money stage not reached:
  1. Eliminated players do not receive a refund
  2. Remaining players receive a refund made up as follows:
  
  • Buy-in(s) and fee returned
  • The balance of the prize fund is paid out as follows:
    a) 50% of the fund shared equally among the remaining players
    b) 50% distributed proportionally in line with the players chip counts.
  
  Prize money stage reached:
  1. Eliminated players do not receive a refund
  2. Remaining players receive a refund made up as follows:
  
  • Buy-in(s) and fee returned
    
  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.
  
  Freerolls
  Prize money stage not reached:
  a) 50% of the fund shared equally among the remaining players
  b) 50% distributed proportionally in line with the players chip counts
  
  Prize money stage reached:
  
  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.
    

Note: Kiwi Poker reserves the right to make manual adjustments to any payments in order to ensure that all players have received a fair settlement.