Kiwi Poker is committed to providing a safe and enjoyable remote gaming enviroment. However, as with any service or product, some players may feel that they have a cause for complaint. We take all complaints very seriously and treat each with respect.

We promise that we will deal with all disputes in a fair and speedy manner and will do what we can to find a resolution that is acceptable to all parties. As Kiwi Poker is part of a network, we do have to refer some disputes to the network for investigation and abide by the decision of the network, but in all cases, we will seek a fair outcome.

InterContinental Casinos Ltd. is a member of the Interactive Gaming Council and if, for some reason, you feel that a dispute has not been resolved in a fair way, please feel free to contact the IGC and they may be willing to mediate on your behalf. We're pleased to say that, because we try in all cases to work on behalf of our players, such mediation has not been neccessary and we're proud of our reputation for being fair and treating player compaints with due regard.